About Us Sandersons Interiors are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Sandersons Interiors
120-130 Kings Road Harrogate North Yorkshire HG1 5HY United Kingdom
Phone: +44(0)1423 568628
Fax: +44(0)1423 527738
Email: sales [at] sanderson-interiors [dot] com
170334980

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling All fabrics shipped outside the UK will be folded.

Delivery within the UK will be made by courier which will need to be signed for.

Delivery Schedule Orders are normally recieved within 5-14 business days . International orders are generally received in under <14> business days.

All parcels are sent signed for delivery, so please assure somebody is present at address. We can leave instructions for the courier to leave the parcels, but this it as your own risk.
If the parcel has to come back due to nobody present at address then a further delivery charge must be paid before the parcel can be re-sent.
Please note that royal mail deliveries cannot be tracked once sent

We advise that you do not book decorators until your wallpaper has been delivered, we are not responsible for any cancelled decorator fees.

IMPORTANT- Please check all packaging for damage upon delivery. Damaged parcels MUST be signed for as damaged. Any damage that has ocurred in transit that has been signed for as 'received in good condition' cannot be compensated.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.

All orders sent outside the European Union are VAT free. The receiver will be responsible for all the customs and import duties.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.
We aim to represent all the colours as accuratley as we can, although they can differ from screen to screen.
We are happy to send out samples.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44(0)1423 568628 (International +44 +44(0)1423 568628) or fax us on +44(0)1423 527738 or write to us at 120-130 Kings Road Harrogate North Yorkshire HG1 5HY United Kingdom

Privacy Policy Sandersons Interiors do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Goods to be returned should be organised within 14 days of receipt, and must be authorised prior return.

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened with any seals intact and we will issue a full refund for the cost of the item excluding any additional delivery charge paid. We can only accept the return of opened items if they are faulty. If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue credits for items that we do not receive.

In the event of us sending you a replacement for a damaged, defective or wrong item, you must return the item to us within 30 days. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the item within 30 days of receiving the replacement item.

Our returns policy does not affect your statutory rights

For returns on items which are not faulty, carriage costs will not be refunded.
The charge for a collection by courier is £7.50 within the UK mainland

Please note that the minimum quantities accepted for return is 5 rolls of wallpaper or 5 metres of fabric from the same batch. Returned orders of over these quantities are subject to a 20% handling fee.

Faulty goods or goods sent in error will be credited in full.

We regret we cannot accept returns for fabrics that have been cut or used, or where secondary processes have been applied.